If you are experiencing a mental health crisis, contact us now.

We provide immediate help for youth in crisis.

We are Available during shelter in place

During this COVID-19 outbreak, please know that we are concerned about your safety and well being, and have adjusted our practices to ensure that we can keep providing critical support to those experiencing a mental health crisis. If you are in crisis, call your local team today to see how they can be of help.

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We Can Help

Support from local mental health crisis workers is available 24 hours a day, 7 days a week.

We can meet you in person and/or talk to you by phone to help you with your crisis.

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If you are in immediate danger, call 911.

watch video: how we can help

Our Services

Mental health crisis response is provided regardless of your ability to pay.

Crisis Intervention

Mental health crisis workers are available 24 hours a day, 7 days a week to provide counseling and support. We can help you work through a difficult situation and manage the crisis.

De-escalation

We can help you calm down someone who is angry, out of control or very upset. We can also help you make the situation safer.

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Crisis Planning

Our staff will help you develop a plan for managing crisis, now and in future situations.

Crisis Stabilization

Crisis stabilization is an in-home follow-up service that can last up to four weeks.

Consultations

Our team works with community organizations, hospitals, schools, and law enforcement to help better understand mental health.

Frequently Asked Questions

How can crisis response help me?

The crisis worker can assess what is happening, calm the crisis and lay out a plan for keeping everyone safe. They can also connect you to other community-based resources to help you with ongoing needs and support.

What will happen if I call?

A mental health crisis worker will answer the phone and ask you to tell them what is happening. They will first ask you questions to see if you or someone you care about is in danger. They will collect some basic information and listen to what your needs are. Then they will help you think about what your options are for addressing the crisis. This may include an in-person visit at a place of your choosing.

Who will I talk to?

A crisis worker who is trained in mental health.

What are the credentials of the crisis team members?

They are mental health professionals and practitioners. Their background may be in social work, psychology, marriage and family therapy, counseling or nursing. Some teams also have Certified Family Peer Specialists.

How long will it take to get help?

The phones are staffed 24/7. If you decide you would like to have a crisis worker meet you in person, they will come as soon as possible that day.

Will this cost me anything?

There is no out-of-pocket cost to you. If your insurance covers this kind of service, we will bill them if we do an in-person visit.

What if I don’t have insurance?

You don’t need insurance to receive this service.

Is this confidential? Will you have to tell someone I called?

The call is confidential (private). However, if someone is at serious risk of harming themselves or others, the crisis worker may have to take action to ensure everyone’s safety.

I am a caring adult who is concerned about a young person. Do I have to get a hold of family member or guardian before I call?

You can call the team for help even if the guardian is not available. They will talk with you about the situation and help you decide the best next steps. It is usually required that the parent or guardian of a minor to be part of the process, but there are exceptions.

I am a young person in crisis. If I call you, do you have to call my parents?

The crisis worker will talk with you to see what is happening and how we can help. We usually want parents involved, but there are exceptions.

Can I text instead of calling?

Texting is not currently available for the crisis teams in the Twin Cities metro area.

Resources

Parents

Mental Health Crisis Planning for Children
Learn to Recognize, Manage, Prevent and Plan for Your Child’s Mental Health Crisis.

Make a Safer Home
Watch this video to learn the steps to make your home safer when a member of your household is experiencing a psychiatric emergency.

Managing a Mental Health Crisis
A brief guide for parents and caregivers of children.

more resources for parents

Young people

NAMI Helps Youth
Support and resources for young people.

The Bridge for Youth
Helping youth and families through tough times – physical, emotional, sexual, social or chemical – at nearly every stage of crisis.

Reach Out
An information and support service for and by teens and young adults facing tough times and struggling with mental health issues.

more resources for young people

Other caring adults

National Alliance on Mental Illness (NAMI) of Minnesota
Education, support and advocacy to improve the lives of children and adults with mental illness and their families.

Teen mental health problems: what are the warning signs
Fact sheet

Typical or Troubled
A program by the American Psychiatric Foundation to help caring adults know how to recognize early signs of mental disorders in young people.

more resources for other caring adults